Refund policy

RETURN & REFUND POLICY

At VELOR™, we want you to feel confident with your purchase. If your order isn't right for you, you may request a return within 14 days of receiving your order.

14-DAY MONEY-BACK GUARANTEE

You have 14 days from the date your order is delivered to request a return. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with any original tags attached, and in its original packaging.

You'll also need your order number or other proof of purchase.

HOW TO START A RETURN

To request a return, contact us at support.velorfit@gmail.com.

Please include your order number, the email address used to place your order, and the reason for your return.

If your return is accepted, we will provide instructions on how and where to send your item. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support.velorfit@gmail.com.

Please include your order number and clear photos of the item so our support team can review the issue and make it right.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, items that have been worn, washed, damaged after delivery, altered, or returned without their original condition may not be eligible for return.

Gift cards, if offered, are non-returnable.

RETURN SHIPPING

For standard returns, return shipping costs are the responsibility of the customer unless otherwise stated by VELOR™.

If you received an incorrect, damaged, or defective item and your claim is approved, VELOR™ will provide the appropriate resolution and return instructions.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Original shipping charges, if any, are not refundable unless the item was incorrect, damaged, defective, or otherwise required by applicable law.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at support.velorfit@gmail.com.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

EXCHANGES

If you need a different size, please contact our support team. The availability of exchanges depends on current inventory.

CONTACT US

If you have any questions about a return or refund, please contact:

VELOR™ Customer Support
Email: support.velorfit@gmail.com

This policy does not limit any rights you may have under applicable consumer protection laws.