Refund policy

Thank you for shopping with VELOR™. This policy explains our 30-Day Money-Back Guarantee, return conditions and refund process. Returns, refunds and exchanges due to incorrect size selection or an unsuitable fit are excluded from our voluntary policy when we supplied the size you ordered. Mandatory consumer rights remain unaffected.

30-DAY MONEY-BACK GUARANTEE

You may request an eligible return or refund within 30 calendar days of receiving your order, subject to the conditions and exclusions below.

Your request date is the date you first email us. Waiting for our reply will not invalidate a request made within the 30-day window.

SIZE AND FIT

Please check our size guide carefully before ordering. If you need help selecting a size, email support.velorfit@gmail.com before purchasing.

Under our voluntary 30-day policy, we do not accept returns, exchanges or refunds because the shirt is too small, too tight, too large, too loose or otherwise does not fit, provided we supplied the size you ordered.

If we send a different size from the one you ordered, or the product is defective or materially different from its description, this exclusion does not apply. Contact us so we can arrange an appropriate replacement or refund.

RETURN CONDITIONS

For eligible returns under our voluntary policy, the shirt must not have been worn beyond briefly trying it on, washed, altered or damaged. Please return all included pads and accessories, with original tags attached and original packaging where possible.

Trying on the shirt does not make a size or fit-related return eligible under our voluntary policy.

These conditions do not restrict your statutory rights concerning defective, damaged or incorrectly supplied products, or any applicable statutory withdrawal rights.

HOW TO REQUEST A RETURN

Email support.velorfit@gmail.com within the 30-day window and include:

  • Your order number.
  • The email address used at checkout.
  • The item you would like to return and details of your request.

For damaged, defective or incorrect items, describe the issue and include photographs where possible.

We will email you the return address and shipping instructions. Please contact us before sending your parcel, as the address on the original shipping package may not be the correct return location.

Please send your return within 14 calendar days of making your request. If we have not provided the necessary instructions in time, we will extend this shipping deadline accordingly. Keep your proof of postage.

RETURN SHIPPING AND REPLACEMENTS

For eligible change-of-mind returns, you are responsible for the direct cost of shipping the item back. Size and fit-related returns remain excluded from our voluntary policy.

If we sent an incorrect, damaged or defective item, VELOR will cover the necessary return and replacement shipping costs.

Replacement availability depends on stock. If an appropriate replacement is unavailable, we will arrange a refund instead.

REFUNDS

Eligible refunds are issued to your original payment method.

We will issue your refund within 14 calendar days of receiving your return request, although we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

For a full-order return, the refund includes any standard outbound delivery charge paid. Additional charges for premium delivery are not refundable unless required by law.

Your bank or payment provider may need additional time to display the refund.

YOUR CONSUMER RIGHTS

Our voluntary 30-day policy does not replace or limit your rights under applicable consumer law. Where statutory withdrawal rights apply, including a qualifying EU 14-day withdrawal right, the size and fit exclusions in our voluntary policy do not restrict those rights.

Where the law provides greater protection or longer periods for claims relating to faulty goods, those rights and periods apply.

CONTACT US

VELOR™ Customer Support
Email: support.velorfit@gmail.com