Shipping policy

SHIPPING POLICY

Thank you for shopping with VELOR™. Below you'll find information about order processing, shipping and delivery.

ORDER PROCESSING

Orders are typically processed within 1–5 business days after your order has been successfully placed.

Processing time is separate from shipping transit time. Orders are not normally processed on weekends or public holidays.

ESTIMATED DELIVERY TIME

After your order has been processed and dispatched, estimated delivery is typically 7–15 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, peak shopping periods or other circumstances outside our control.

ORDER TRACKING

Once tracking information becomes available, you can follow your shipment using our Track Order page.

Please allow some time after shipment for tracking information to update in the carrier's system.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at support.velorfit@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to carrier operations, customs, high-volume periods or other circumstances outside our reasonable control.

If your tracking has not updated for an extended period, please contact our support team and include your order number.

LOST OR DAMAGED PACKAGES

If your order arrives damaged, or you believe your package may have been lost in transit, contact us at support.velorfit@gmail.com with your order number and relevant details.

For damaged deliveries, please include clear photographs of the package and product where possible.

CUSTOMS, DUTIES AND TAXES

Depending on the destination, an international shipment may be subject to customs duties, import taxes or other charges imposed by local authorities. Where these charges are not collected at checkout, they may be the customer's responsibility, subject to applicable law.

CONTACT US

For questions about shipping or delivery, contact:

VELOR™ Customer Support
Email: support.velorfit@gmail.com